Refund and cancellation policy

Last updated 1 October 2026 · Applies to PathLab Software by AvanceZone

Free trial and free setup

Every new PathLab Software workspace starts with a 14-day free trial with no card required (see plans and pricing). Setup, data migration, analyzer validation and staff training are free, so there is nothing to refund for them. Nothing is charged unless you choose a paid plan.

Monthly plans

PathLab Software plans are billed monthly in advance, plus 18% GST. Cancel any time from Settings → Billing: your plan stays active until the end of the current billing month and does not renew. Partial months are not refunded, except as below. Questions before you cancel? Contact us.

Usage wallet

WhatsApp report delivery and critical-value calls are included in the plan and never charged to the wallet. The wallet only pays optional third-party items at cost (such as SMS, if you switch it on). Consumed wallet credit is non-refundable; unused balance is refunded when the workspace is closed, less any outstanding dues.

Service failures

If the Service is unavailable for more than 24 continuous hours due to our fault, you receive a pro-rata credit for that period on request.

Your data after cancellation

We export your patients, results and signed reports on request at no charge, before or within 30 days after cancellation. After that the workspace data is deleted.

How to request a refund

Email info@radiatus.com or WhatsApp +91-9585160363 from the workspace owner's number with the invoice number. Approved refunds are returned to the original payment method within 7–10 business days. GST already remitted is refunded only where the law allows.